Shipping
Shipping Pause & Free Shipping:
Update: I am back and working my way through all your beautiful orders. If you have any questions about your order, please don't hesitate to reach out. We will be shipping orders in the order they came in. First In - First Out.
Sometimes, life calls and you have to press pause – just for a little bit. Our packing “team” (that’s me, Lauren!) will be away for something very important, so we won’t be able to ship online orders for a few days.
Any orders placed after 12:00pm Saturday 9th August will be shipped from 9:00am Saturday 16th August.
We don’t hit pause often, and we’re so grateful for your understanding and support of our little shop. In the meantime, our beautiful Buderim store will be OPEN as usual, with the wonderful Jackie ready to help you find all the goodies you need.
If you would like your order shipped before our pause please place your order before lunchtime (12:00pm) Saturday the 9th of August.
To say 'Thank You for Understanding' we are offering our lovely customers free standard shipping for all orders over $40 (automatically applied at check out). Orders must be placed between lunchtime (12:00pm) Saturday the 9th of August and Midnight Friday the 15th of August to receive free shipping.
I will still be available on email (hello@kuddlykids.com.au) and socials so if you have any questions at all, please don't hesitate to get in contact.
Lauren xx
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We will do our best to process all orders within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped and when it has been delivered.
Delays due to postal services are outside of our control, but we will endeavour to get your items to you as quickly as possible.
DOMESTIC SHIPPING RATES:
Flat fee shipping within Australia only. All shipping costs will be added at checkout.
Standard - $10
Express - $15
Orders over $150 - FREE REGULAR SHIPPING
(Please Note: Free Shipping can not be used with our welcome discount or other promotions. As a small business we can only offer one promotion at a time! Thank you for understanding!)
In Store Pick Up - FREE
IN-STORE PICKUP:
We offer FREE pick up from our store in Buderim, and curb-side delivery is also available (free parking out the front). Just give us a call when you are here, and we will drop your treasures to your car.
Orders must be collected during shop hours.
Tuesday to Friday: 9am - 3:00pm
Saturday: 9am to 1pm
Sunday & Monday: CLOSED
After placing your order and selecting pickup at checkout, your order will be prepared and packed. We will send you an email when your order is ready along with instructions.
Same day pickup available for orders placed before 11am on days that our store is open.
INTERNATIONAL SHIPPING
Unfortunately we are not currently offering international shipping at this time.
PACKING MATERIALS:
We’re all about keeping it green at Kuddly Kids, so when we ship your order, we use recyclable or biodegradable packaging. We like to get creative and reuse boxes we already have. They might not win any beauty contests, but they’re sturdy and ready to protect your goodies. Remember, it’s what’s inside that counts—and we’ve got you covered!
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@kuddlykids.com.au with your name and order number, and we will look into it for you.